As the COVID-19 cases continue to grow across the Country and in Okaloosa county, it is necessary for BCI to take additional preventive measures to ensure the safety of our clients and staff. As a result, BCI is taking the following measures for our outpatient locations and psycho-social rehabilitation (PSR) centers in Ft. Walton Beach and Crestview:

Outpatient Services Remote Check-In, Registration, & Waiting

Upon arrival at our facility, clients/patients will be provided a phone number to check-in remotely. Staff will check -in or register them over the phone. Clients will be provided with call in information to speak with their provider either by telephone or video-conference. Staff will be available to assist the clients and patients in getting on to the telehealth platform. BCI will also continue to use telehealth and telephones for substance abuse groups. BCI will still provide on-site injections, however, patients will use the above procedure to check-in and wait for instructions.

Staff will stay in contact with our supportive living and PSR clients through the use of telehealth and telephones to provide services in the same way that case management services are currently being provided. Hospital Discharge clients will be contacted by an Outreach Therapist via telephone or telehealth for continuity of care. The only face-to-face client care will be to give the injections by our nurses one time per week.

All services will continue to be provided in a more safe manner for our staff and clients.

Please know that Bridgeway Center is taking every precaution to limit any exposure to COVID-19 at our facilities, so our clients can continue to receive the care they need during these difficult times.

Please call our offices for more information (850) 833-7500 in Fort Walton or (850) 689-7810 in Crestview.