Substance Treatment and Recovery Program Manager (STARPM)

Position Summary:                             

Bridgeway Center, Inc. (BCI) is seeking a qualified Substance Treatment and Recovery Program Manager (STARPM) to oversee the day-to-day operations of the Medication-Assisted Treatment (MAT) services and Detoxification (Detox) Unit Counselors.

In this role you will work with substance use clients to effectively address clients’ care by screening, assessing needs, developing, monitoring, and facilitating interdisciplinary approaches.  Behavioral Wellness Clinic (BWC) offers services that help individuals link to needed psychiatric services including services for MAT. This includes direct assistance in gaining access to the MAT program, Coordination of Care (CoC), oversight of the entire case, and linkage to appropriate services. MAT Coordinator includes (1) Point of Contact (POC) for clients interested in the MAT program (2) assessment of the eligible client to determine service’s needs; (3) refer the client for needed services and set up the client with needed appointments; (4) monitoring and follow-up; and (5) enter and discharge clients and services into Florida Alcohol & Drug Abuse Association (FADAA) data base as needed. BWC educates persons served and their support system regarding diagnosis, treatment, and recovery. This position will work with clients in the Judicial system.

This leadership role is responsible for ensuring efficient Detox Recovery Counselor operations, high-quality patient care, regulatory compliance, and effective supervision of direct care staff. The STARPM will collaborate closely with medical providers, behavioral health leadership, and executive management to support BCI’s mission of providing compassionate, ethical, and effective care.

Key Responsibilities Include:

• Oversee daily Detox Counselor operations, workflows, and staffing
• Ensure compliance with applicable regulations and accreditation standards
• Support quality improvement initiatives and patient experience outcomes
• Supervise, coach, and evaluate Recovery Counselors
• Manage scheduling, patient flow, and coordination of services
• Partner with leadership on operational performance and Detoxification (Detox) growth

Why Join BCI?

At BCI, you’ll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As a STARPM, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth.

We encourage you to explore this amazing opportunity further by submitting your application and resume today!

Benefits Offered: BCI offers a competitive salary and comprehensive benefits package, including:

1. Eleven (11) paid holidays
2. Seventeen (17) days of Paid Time Off (PTO) annually
3. 403(b) retirement plan with employer match  
4. Employee Assistance Program (EAP)
5. Health Care and Dependent Care Reimbursement Programs
6. Employer-paid life insurance ($15,000)
7. Teladoc services
8. Health insurance
9. Vision and dental insurance

Minimum Requirements:

• Master’s degree in a related field PLUS three (3) years related experience OR
• Bachelor’s degree in a related field PLUS five (5) years related experience AND
• Must currently have a HIV/AIDS 501 Certification OR be able to obtain a HIV/AIDS 501 certification within one (1) year of employment. Strong written and verbal communication skills.
• Excellent organizational, multitasking, and attention-to-detail skills.
• Ability to work effectively as part of a multidisciplinary team.

Applicants must be able to pass an Agency for Health Care Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background check (Clearinghouse Education and Awareness Website: https://info.flclearinghouse.com), National Sex Offender Registry search, Office of Inspector General (OIG) check (if you have previously worked for DCF (including Contract or Subcontract Provider), drug screen, and Tuberculosis (TB) test. Applicants must be at least twenty-one (21) years old and possess a valid Florida Driver’s License with no more than three (3) points on their driving record to be insured under BCI’s automobile insurance policy.

Please include a resume with the application.

Preferred Requirements:

• Supervisor experience
• Certified Addiction Professional (CAP)
• MAT experience
• Bilingual/bicultural English and Spanish                                

Knowledge/Skills/& Abilities:

• Maintain confidentiality and display sensitivity to all persons and cultures
• Excellent interpersonal, communication, and organizational skills
• Demonstrated leadership and supervisory experience in a healthcare setting
• Experience mentoring, training, and developing staff
• Knowledge of HIPAA
• Proficiency with EHR systems and Microsoft Office Suite
• Strong decision-making, problem-solving, and team-building skills
• Ability to coordinate and manage MAT and Detox operations

Duties/Responsibilities – Essential duties include, but are not limited to:

• Attend meetings within the community on behalf of Bridgeway Center, Inc. (BCI)
• Manage an assigned caseload of clients with substance use disorders (alcohol and/or opioid).
• Complete all GPRA/outcomes in the appropriate database.
• Provide MAT education and linkage to care.
• Schedule MAT clients with Prescribers, Therapist, and other direct care staff.
• Schedule and attend staff meetings.
• Complete invoices for the Florida Alcohol & Drug Abuse Association (FADAA).
• Order medications and manage MAT program logistics.
• Complete audits and ensure documentation compliance.
• Promote the MAT program through community outreach.
• Ensure Detox Recovery Counselor operations are productive and compliant.
• Identify operational issues and communicate to the Senior Vice-President of Medical Services (SVPMS).
• Train new and existing staff in policies, procedures, and unit function.
• Work scheduled shifts, including rotation every third weekend.
• Establish counselor schedules, input into SharePoint, and post for staff.
• Cover staffing needs or find coverage for call-outs.
• Serve as a resource for staff questions regarding unit operations.
• Ensure Detox car is maintained and records submitted to HR.
• Maintain accurate Detox census in SharePoint.
• Obtain 7 Challenges Supervisor Certification and oversee staff training and program fidelity.
• Ensure 7 Challenges therapy groups are conducted and charted correctly.
• Address incomplete paperwork and implement corrective actions.

Work Location: Travel between Fort Walton Beach (FWB) and Crestview (CV)

Work Schedule: Varies

Salary: $54,080.00 / Annually
                                                                                                                                          
 NOTE:  APPLICANTS WHO DO NOT MEET MINIMUM REQUIREMENTS WILL NOT BE CONSIDERED.

ALL APPLICANTS ARE SUBJECT TO DRUG TESTING.