Job Details: Access Specialist

Date Posted: 03.22.19

Title: Access Specialist

Location: Crestview

Closing Date: 03.28.19

Description: See qualifications.


POSITION SUMMARY: Bridgeway Center, Inc. (BCI) is seeking applicants that want to work in an outpatient child and adolescent setting for adult, child, and Mental Health (MH) and Substance Abuse (SA) services. Applicants must be out-going, like working with the public, and welcome BCI’s clients cheerfully while providing superior customer service. Must have the ability to multi-task and remain cool, calm, and collected under pressure to ensure that each client walk away having had a positive and helpful therapeutic experience.

Join a dynamic and innovative team who search for empowering ways to improve the quality of life for the people we serve. A career with BCI as an Access Specialist is rewarding and fulfilling because you make a difference every day in the lives of the clients served.

The Access Specialist is responsible for handling front office reception and administration duties, including greeting clients and other visitors, answering phones, and handling company inquiries.  The Access Specialist demonstrates excellent customer service skills and has patience when dealing with difficult situations. The Access Specialist obtains client information and ensures that all information collected is accurate, which includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients’ information as needed. Access Specialist schedule and verify routine client appointments, reschedule appointments as necessary, notify clients of previous balances, run daily schedules, and schedules return appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services and provides receipts. The Access Specialist balances / reconciles their cash drawer daily. 

New associates receive training, mentoring, and coaching throughout the on-boarding process.

We invite you to further explore this amazing opportunity by submitting your application today.

MINIMUM REQUIREMENTS: A High School diploma or GED required plus two (2) years of related experience or an Associate’s degree.  Fast paced Clinical Front Desk position.  Ability to maintain confidentiality is essential.  Must have strong communication skills and be able to provide excellent customer service.  Must be able to pass a DCF Level II background screening, a drug screening, and a Tuberculosis (TB) test. 

JOB REQUIREMENTS: We are looking for highly motivated applicants. We are excited to meet interested potential teammates. Excellent customer service skills are a must. BCI offers competitive wages and benefits to include paid holidays, Paid Time Off (PTO), health, dental, and vision insurance. Some of the job tasks and responsibilities include, but are not limited to:

  • Answer telephone.
  • Greet patients and other visitors to the office.
  • Obtain patient information, making sure all patient information is correct.
  • Enter patient information into the Electronic Health Record (EHR). Update established patients’ information as needed. Ensure timely and accurate entry of data.
  • Schedule and verify routine patient appointments.
  • Notify patients of previous balances.
  • Reschedule appointments as necessary.
  • Observe strict patient confidentiality.
  • Process credit card payments as necessary.
  • Collect payment for services and provide receipts. Balance / reconcile drawer daily.

BASE WAGE: The base wage for this position with 0-5 years of experience is $12.25 per hour and for 6-10 years of experience is $13.25 per hour. The maximum years of experience that BCI gives credit for is ten (10) years.

Click here to apply for this position electronically.

***Applicant must meet the minimum requirements to be considered for this position. NO EXCEPTIONS.***

Notify the Human Resources Office in advance if you require special disability accommodations to participate in the employment process.


Hours: Full-Time